what is consumer law

The Consumer Protection Act, of 1986, gives protection to consumers against unfair trade practices by businesses. The act was passed after many complaints were received by various organisations regarding the unfair trade practices of certain companies which resulted in the loss of money and time for their customers. The act aims at protecting the interest of consumers through regulation and promotion of fair business practices among all industries including retail, wholesale, service sector, etc.

Consumer Rights in India are as follows:

1.  Right to be informed about the product or service offered by the company.
2.  Right to choose a product or service from a company.
3.  Right to reject the offer of a product or service and the right not to buy any product which is not desired by the consumer.
4. Right for a refund if there is any defect in the product and right for replacement of damaged products.
5. Right to get compensation if there is any financial loss caused due to negligence on part of an organisation (company).